Minimum age, driving experience and license requirement for drivers
Best practices on how to pick up a car safely
Process and requirements on how to seamlessly book a car
How to get help if a car has issues
How Otto handles renter complaints against hosts
Best practices on how to drop off a car smoothly
How to handle damage fees with your host
How to contact Otto for any issues
Breakdown of our vehicle pricing
Otto’s policy for when renters cancel
Our suspension and deactivation process
An overview of what it takes to getting started as a renter
How to extend a trip with the vehicle you have or a replacement vehicle
Otto payment process and methods
What happens when a host is late or does not show up
Prohibited uses for any vehicles rented on Otto
Otto’s policy for when a host cancels
How to get help if a car is unsatisfactory at pick up
How to handle if you are late to receive or return a car
How to get back any forgotten items after dropoff
